Track Your Order

Track Your Order

Once your Silipano order has been dispatched and tracking information becomes available, we will send the available tracking details to the email address you provided during checkout.

How to Track Your Shipment

Please check your shipping-confirmation email for your tracking number or available tracking link.

If your order is shipped in more than one package, you may receive separate tracking information for each shipment.

When Will Tracking Update?

Tracking information may take several business days to display movement after a shipping label has been created.

Some carriers update tracking only at certain stages of transportation, so temporary periods without a new scan do not necessarily mean that the shipment has stopped moving.

Order Processing and Delivery

Orders are typically processed within 1–3 business days.

Standard delivery generally takes approximately 5–12 business days after dispatch.

Delivery estimates are not guaranteed dates and may be affected by carriers, customs, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Tracking Has Not Updated

If tracking has not updated for an extended period, please contact us at service@silipano.com and provide your order number.

We will review the available shipment information and, where appropriate, assist with a carrier or fulfillment investigation.

Package Marked Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the shipment, please check:

• Your mailbox
• Front door or delivery area
• Building reception or mail room
• Household members
• Neighbors
• Other safe locations near the delivery address

If the package still cannot be located, contact us with your order number so that we can review the available delivery information.

We will not automatically refuse to review a legitimate delivery issue solely because tracking displays a delivered status.

Lost Shipment

If a shipment appears to be lost, contact Silipano customer support. We will review the available tracking information and determine the appropriate next steps.

Need Help?

Email: service@silipano.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond within 1–2 business days.