Shipping Policy

Shipping Policy

This Shipping Policy explains how orders placed through silipano.com are processed, fulfilled, shipped, tracked, and delivered.

Silipano and silipano.com are owned and operated by Qingdao Yuding Yunfan Technology Co., Ltd.

Shipping Destinations

We currently ship eligible orders to:

• United States
• Canada
• Australia

Product availability and available shipping methods may vary depending on the delivery destination.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing may occasionally take longer because of order verification, inventory availability, unusually high order volume, public holidays, or other operational circumstances.

Estimated Delivery Time

Standard delivery generally takes approximately 5–12 business days after dispatch.

Processing and delivery times are calculated separately. An order requiring 1–3 business days for processing and 5–12 business days for delivery may therefore take approximately 6–15 business days in total.

Delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs processing, local delivery conditions, weather, public holidays, and other circumstances outside our reasonable control.

Shipping Fees & Free Shipping

Eligible orders of US$29 or more qualify for free standard shipping.

For orders below US$29, available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.

Shipping charges may vary depending on the destination, selected shipping method, package characteristics, and order contents.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

The fulfillment location may differ between products or orders and should not be interpreted as the registered business address of Silipano.

Regardless of the fulfillment location, Silipano remains responsible for assisting customers with order, shipping, tracking, and delivery enquiries.

Split Shipments

In some cases, items within the same order may be fulfilled separately. This means packages from the same order may arrive on different dates and may have separate tracking numbers.

You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

Order Tracking

Once your order has shipped and tracking information becomes available, a shipping confirmation email containing the available tracking details will be sent to the email address provided during checkout.

Tracking information may take several business days to update after a shipping label is created. A temporary delay in tracking updates does not necessarily mean that the shipment has stopped moving.

If your order is shipped in multiple packages, separate tracking information may be provided for each shipment.

Delivery Delays

Delivery may occasionally be delayed because of carrier operations, customs inspections, severe weather, public holidays, transportation disruptions, remote delivery locations, high shipping volumes, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact us at service@silipano.com with your order number.

We will review the available tracking information and, where appropriate, work with the carrier or fulfillment partner to investigate the shipment.

Lost Packages

If a shipment appears to be lost in transit, please contact us with your order number and available tracking information.

We will review the circumstances of the shipment and determine the appropriate next steps based on the available carrier information.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery area, mailbox, building reception, household members, neighbors, and any safe location where the carrier may have left the package.

If you are still unable to locate the shipment, contact us so that we can review the available delivery information and assist with the next steps.

A tracking status of “Delivered” does not automatically prevent us from reviewing a legitimate delivery issue.

Shipping Address

Customers are responsible for providing complete and accurate contact and shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered processing or shipment preparation.

If a package is returned, redirected, or requires reshipment because of an incorrect or incomplete address supplied by the customer, reasonable additional shipping charges may apply.

Customs, Duties and Taxes

International shipments may be subject to customs inspections, import requirements, duties, taxes, or other charges imposed by authorities in the destination country.

Where applicable, information concerning charges collected during checkout will be shown before payment is completed. Other charges imposed directly by local authorities are governed by the rules applicable to the destination country.

Customs processing may also affect estimated delivery times.

Damaged, Incorrect or Incomplete Deliveries

Please inspect your order after delivery. If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible.

Please include your order number and, where relevant, clear photographs or videos of the product, original packaging, and shipping label so that we can review the issue.

We will review the information provided and advise you of the appropriate replacement, refund, return, or other resolution where applicable.

Customer Support

For questions about processing, shipping, tracking, delivery, damaged packages, or other order-related issues, please contact:

Email: service@silipano.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.