Contact Us

Contact Us

Need help with a product or an existing order? The Silipano customer support team is here to assist you.

Silipano and silipano.com are owned and operated by Qingdao Yuding Yunfan Technology Co., Ltd.

How We Can Help

Please contact us if you need assistance with:

• Product information and specifications
• Questions before placing an order
• Order confirmations and order status
• Shipping and delivery enquiries
• Tracking information
• Damaged, defective, missing, incomplete, or incorrect items
• Returns and refunds
• Payment-related questions
• Privacy requests
• Other customer-service concerns

Email Support

Email: service@silipano.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.

Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional review time.

Existing Orders

When contacting us about an existing order, please include:

• Your order number
• The email address used during checkout
• A brief description of your question or issue

Providing this information will help our team locate your order and assist you more efficiently.

Damaged, Defective, Missing or Incorrect Items

If your order arrives damaged, defective, incomplete, missing an item, or contains an incorrect product, please contact us as soon as possible.

Where relevant, please include your order number and clear photographs or videos showing the product, the issue, the original packaging, and the shipping label.

Our customer support team will review the information provided and advise you of the appropriate next steps.

Returns

Please contact us before returning any item.

Once your return request has been reviewed and approved where applicable, our customer support team will provide the appropriate return instructions and designated return address.

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Return eligibility, applicable shipping costs, refund procedures, and other conditions are governed by our Return & Refund Policy.

About Our Business

Silipano is an online retail store owned and operated by Qingdao Yuding Yunfan Technology Co., Ltd.

Qingdao Yuding Yunfan Technology Co., Ltd. is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through silipano.com.