Return & Refund Policy

Return & Refund Policy

Last Updated: September 21, 2026

This Return & Refund Policy applies to purchases made through silipano.com.

Silipano and silipano.com are owned and operated by Qingdao Yuding Yunfan Technology Co., Ltd.

Return Window

Eligible products may be returned within 30 calendar days after delivery.

To meet the return deadline, please contact us at service@silipano.com within 30 calendar days of receiving your order and before sending any product back.

Return Eligibility

To qualify for a standard return, the item should be:

• Unused and in its original condition
• Returned with its original packaging
• Returned with all included parts and accessories
• Safely packaged to prevent damage during return transit
• Accompanied by proof of purchase or the applicable order information

Product specifications, included accessories, materials, dimensions, colors, and other features may vary by item. Please review the individual product page for the specifications of the product you purchased.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• Gift cards
• Customized or personalized products, if offered
• Final-sale items clearly identified as non-returnable before purchase
• Products damaged through misuse, improper handling, or unauthorized modification
• Items returned incomplete or missing required parts or accessories

These restrictions do not limit any rights or remedies that cannot legally be excluded under applicable consumer law.

How to Request a Return

Before returning any product, please contact service@silipano.com .

Please include:

• Your order number
• The email address used during checkout
• The product you wish to return
• The reason for the return
• Photographs or videos where relevant

Our customer support team will review your request and provide the appropriate return instructions if your return is eligible.

Returns sent without prior authorization or to an unauthorized address may not be accepted or processed.

Return Address

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

After an eligible return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions for your order.

Return Shipping Costs

Preference-Based Returns

If you return an eligible product because of a change of mind, incorrect selection, or another reason unrelated to product quality or an error on our part, you are responsible for the applicable return shipping cost.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, Incorrect or Incomplete Items

If your order arrives damaged, defective, incorrect, incomplete, or materially different from the applicable product description, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos showing the product and issue
• Photographs of the original packaging where relevant
• A photograph of the shipping label where relevant

Please retain the product and its packaging while we review your request.

If the claim is approved, we will provide an appropriate replacement, refund, return arrangement, or other reasonable solution at no additional cost to you.

Return Packaging and Shipment

Approved returns should be securely packaged to help prevent damage during transit.

Where available, we recommend using a trackable shipping method and retaining your shipping receipt and tracking information until the return process has been completed.

We cannot reliably process merchandise sent to an incorrect or unauthorized return address.

Refund Method

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Refund Timing

Approved refunds are generally issued within 5–10 business days after the returned item has been received and inspected.

After a refund has been issued by us, your bank, card issuer, or payment provider may require additional time to post the funds to your account. That additional processing period is controlled by the applicable financial institution.

Exchanges

If you wish to exchange a product, please contact us before returning it.

Exchange availability depends on current product availability. Depending on the circumstances, we may provide a replacement or ask you to return the eligible item and place a new order.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to assist you. However, changes or cancellations cannot be guaranteed after an order has entered processing, fulfillment, shipment preparation, or dispatch.

If an order is successfully cancelled after payment has already been collected, the applicable refund will be issued to the original payment method.

Shipping Issues

Delivery delays, lost packages, shipments marked as delivered but not received, address problems, and other shipping-related matters are handled according to our Shipping Policy.

A shipment will not automatically be denied review solely because carrier tracking displays a delivered status.

Consumer Rights

Nothing in this policy is intended to exclude, limit, or restrict any consumer right or remedy that cannot legally be excluded, limited, or restricted under applicable law.

Contact Us

For questions regarding returns, refunds, exchanges, damaged products, incorrect items, or cancellations, please contact:

Email: service@silipano.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.