Privacy Policy

Privacy Policy

Last Updated: September 21, 2026

This Privacy Policy explains how Silipano collects, uses, discloses, stores, and protects personal information when you visit silipano.com, place an order, contact us, subscribe to our emails, or otherwise interact with our store.

Silipano and silipano.com are owned and operated by Qingdao Yuding Yunfan Technology Co., Ltd.

Information We Collect

Depending on how you interact with our store, we may collect information such as:

• Your name and contact information
• Email address and, where provided, telephone number
• Billing and shipping addresses
• Order, transaction, and purchase information
• Products viewed, selected, added to cart, or purchased
• Customer-support communications
• Device, browser, IP address, and approximate location information
• Website activity and interaction information
• Information collected through cookies, pixels, and similar technologies
• Email subscription and marketing-preference information

Payment information may be collected and processed directly by Shopify and authorized payment providers used during checkout. We do not require customers to send complete payment-card details to us by email.

How We Use Personal Information

We may use personal information to:

• Process and manage orders
• Process payments and prevent fraudulent transactions
• Arrange fulfillment, shipping, tracking, returns, and refunds
• Provide customer support
• Send order confirmations and service-related communications
• Operate and improve our website and shopping experience
• Understand website and product interactions
• Measure advertising and marketing performance
• Provide or measure advertising where permitted
• Send promotional emails where permitted
• Protect our customers, website, and business from fraud or misuse
• Comply with legal, regulatory, accounting, and other obligations

Shopify

Our online store is operated using Shopify. Shopify provides ecommerce technology that helps us operate the website, shopping cart, checkout, order-management, and related store functions.

Personal information may therefore be processed by Shopify as necessary to provide these services and support transactions made through our store.

Advertising and AppLovin

We use AppLovin in connection with advertising, measurement, attribution, and campaign-performance activities.

Depending on the advertising integration in use, your device and privacy settings, and the way you interact with our store or advertisements, AppLovin may process information such as device and browser information, IP address, advertising identifiers, advertising preferences, and ecommerce interaction events.

Ecommerce interaction information may include activities such as viewing products, searching or browsing, adding products to a cart, beginning checkout, and completing a purchase where such information is made available through the applicable advertising integration.

AppLovin processes information according to its own applicable privacy practices and available user privacy controls.

Payment Providers

Available payment options are displayed during checkout and may vary by location, currency, device, and the payment services available at the time of purchase.

Payment providers may process payment details, billing information, transaction information, fraud-prevention information, and other data necessary to authorize and complete a transaction.

Fulfillment and Shipping

We may share necessary order and delivery information with fulfillment partners, shipping carriers, and other service providers that assist with preparing, shipping, tracking, and delivering your order.

We disclose only the information reasonably necessary to perform those services or otherwise fulfill applicable legal obligations.

How We Share Personal Information

We may share necessary personal information with service providers that assist us in operating our store, including:

• Shopify and ecommerce technology providers
• Authorized payment providers
• Fulfillment partners and shipping carriers
• AppLovin for applicable advertising and measurement activities
• Email service providers used to send subscribed communications
• Fraud-prevention and security providers
• Professional advisers where reasonably necessary
• Government authorities where disclosure is legally required

We may also disclose information where reasonably necessary to protect our rights, customers, services, or business, or in connection with a lawful corporate transaction.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to operate the store, maintain shopping-cart functionality, remember preferences, understand website interactions, maintain security, and support advertising or measurement where permitted.

You may be able to control certain cookies or similar technologies through your browser settings, device privacy settings, or any privacy-preference tools made available through our website.

Disabling certain technologies may affect some website functions.

Email Marketing

If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you information about products, store updates, promotions, or other Silipano news.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the applicable message.

Unsubscribing from marketing emails does not prevent us from sending necessary transactional or service communications, such as order confirmations, shipping updates, refund notices, security messages, or replies to customer-service requests.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer service, returns and refunds, fraud prevention, dispute resolution, record keeping, and legal or regulatory compliance.

Retention periods may vary depending on the type of information and the legal or operational reason for retaining it.

Data Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Restrict or object to certain processing
• Withdraw consent where processing depends on consent
• Opt out of certain targeted advertising or data-sharing activities
• Appeal certain privacy decisions where applicable

These rights may be subject to identity verification, legal exceptions, record-retention requirements, and other limitations permitted by applicable law.

Submitting a Privacy Request

To submit a privacy-related request, email service@silipano.com with “Privacy Request” in the subject line.

Please clearly describe your request and provide the email address associated with your order, account, subscription, or previous interaction with Silipano.

For security, please do not send complete payment-card numbers, passwords, or other sensitive authentication credentials by email.

Verification of Requests

Before completing certain privacy requests, we may request information reasonably necessary to verify your identity and confirm that the request relates to your personal information.

If an authorized representative submits a request on your behalf, we may request reasonable evidence of that person's authority to act for you.

Children's Privacy

Silipano is not directed to children, and we do not knowingly collect children's personal information in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

International Processing

Personal information may be processed or stored in countries or regions other than the country in which you live, including locations in which our ecommerce, payment, advertising, fulfillment, shipping, or other service providers operate.

Where required by applicable law, appropriate measures will be used for international transfers or processing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

The latest version will be published on this page with an updated revision date.

Contact Us

For privacy-related questions or requests, please contact:

Email: service@silipano.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.